At Kittle's we are committed to insuring your satisfaction through our Service Department. We will provide repair service for manufacturer defects under the terms stated in the manufacturer's warranty.
Kittle's reserves the right to:
1. Inspect damaged merchandise
2. Provide service in your home, our warehouse
or at the factory
3. Furniture replacements require authorization by the
manufacturer. Should a replacement be authorized and the original product is no longer available, you will be authorized to reselect any item up to the original purchase amount. If your original order was purchased on an extended finance promotion, your replacement items will qualify for the same finance promotion.
There are no refunds, exchanges or service calls provided on clearance merchandise.
Manufacturers of upholstery fabrics do not guarantee their products for shrinkage, color fastness, pilling or durability. Therefore, we are not able to guarantee fabrics.
All of our bedding manufacturers warrant against structural defects. This warranty is between you and the manufacturer and all manufacturer decisions are final. No manufacturer warrants or guarantees comfort, nor can Kittle's. Bedding cannot be exchanged or returned without authorization from the manufacturer. Acceptance of the delivery of any bedding finalizes the sale and no pick-ups, returns, or refunds can be made.
Please carefully inspect all accessories before you take them with you. We do not service any accessories after they are taken from the store.
Some manufacturers have extended warranties against defective parts. Manufacturers' warranties are subject to transportation and labor fees.
If you relocate to an area outside of the normal service areas and are in need of repair on an item, please note that it becomes your responsibility to contact the manufacturer of the product directly, work through a local dealer to get their warranty work done or return the product to Kittle's for repairs with the responsibilities of all shipping, handling, and freight charges.
